Effective date: April 17, 2026. We may update this page from time to time; the “effective date” will change when we do.
1. Data controller
Vital Petroleum Pvt. Ltd., Vital House, 78 D Block, DHA EME, Lahore, Pakistan. For privacy-related requests: info@vitalpetroleum.com.pk or +92-42-37498612.
2. Information we may collect
Depending on how you interact with us, we may process:
- Contact and enquiry data: name, email address, phone number, organisation, and the content of messages you send via forms, email, or phone.
- Technical and usage data: IP address, browser type, device identifiers, general location (country/region), pages viewed, and timestamps—typically collected through server logs or similar technologies.
- App or card programme data: if you use a Vital mobile application or the Vital Fuel Cash Card programme, additional categories may apply as described in that product’s notices and app store listings.
3. How we use information
We use personal information to:
- Respond to enquiries, complaints, and support requests;
- Operate, secure, and improve our websites and digital services;
- Meet legal, regulatory, and audit obligations;
- Protect Vital Petroleum, our customers, and the public against fraud or misuse.
Where required by law, we rely on appropriate legal bases (such as contract, legitimate interests, or consent) for processing.
4. Cookies and similar technologies
As an Oil Marketing Company (OMC) operating digital channels for retail, commercial, logistics, and partner audiences in Pakistan, we use cookies and similar technologies carefully:
- Essential cookies: needed for security, basic site function, and remembering your cookie preference. These run without optional consent.
- Analytics cookies: used only if you accept them (or enable Analytics in Cookie settings). They help us understand how visitors use pages such as fuel prices, station locator, and partnership information so we can improve clarity and performance. We currently use Google Analytics for this purpose when enabled.
When you first visit, a cookie banner lets you Accept all, choose Essential only, or Manage preferences. You can change your choice anytime via Cookie settings in the website footer. You can also control cookies in your browser; blocking some cookies may limit certain features. For more detail, see sections 2–3 above and contact us using the details in section 1.
5. Sharing and international transfers
We may share information with service providers who assist us (for example hosting, analytics, or communications) under confidentiality and processing terms. We do not sell your personal information. If data is transferred outside Pakistan, we take steps consistent with applicable law to protect it.
6. Security and retention
We implement reasonable administrative, technical, and organisational measures designed to protect personal information. We retain data only as long as needed for the purposes above, including legal, tax, or dispute resolution requirements.
7. Your choices and rights
Depending on applicable law, you may have rights to access, correct, delete, or object to certain processing, or to withdraw consent where processing is consent-based. To exercise these rights, contact us using the details in section 1. We may need to verify your identity before responding.
8. Children
Our services are not directed to children. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.
9. Changes to this policy
We may revise this privacy policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new effective date.