Effective date: April 17, 2026. We may update this page from time to time; the “effective date” will change when we do.
1. Data controller
Vital Petroleum Pvt. Ltd., Vital House, 78 D Block, DHA EME, Lahore, Pakistan. For privacy-related requests: info@vitalpetroleum.com.pk or +92-42-37498612.
2. Information we may collect
Depending on how you interact with us, we may process:
- Contact and enquiry data: name, email address, phone number, organisation, and the content of messages you send via forms, email, or phone.
- Technical and usage data: IP address, browser type, device identifiers, general location (country/region), pages viewed, and timestamps—typically collected through server logs or similar technologies.
- App or card programme data: if you use a Vital mobile application or fleet/cash card programme, additional categories may apply as described in that product’s notices and app store listings.
3. How we use information
We use personal information to:
- Respond to enquiries, complaints, and support requests;
- Operate, secure, and improve our websites and digital services;
- Meet legal, regulatory, and audit obligations;
- Protect Vital Petroleum, our customers, and the public against fraud or misuse.
Where required by law, we rely on appropriate legal bases (such as contract, legitimate interests, or consent) for processing.
4. Cookies and similar technologies
Our site may use cookies or similar tools to remember preferences, measure performance, or enable embedded content. You can control cookies through your browser settings. Blocking some cookies may limit certain features.
5. Sharing and international transfers
We may share information with service providers who assist us (for example hosting, analytics, or communications) under confidentiality and processing terms. We do not sell your personal information. If data is transferred outside Pakistan, we take steps consistent with applicable law to protect it.
6. Security and retention
We implement reasonable administrative, technical, and organisational measures designed to protect personal information. We retain data only as long as needed for the purposes above, including legal, tax, or dispute resolution requirements.
7. Your choices and rights
Depending on applicable law, you may have rights to access, correct, delete, or object to certain processing, or to withdraw consent where processing is consent-based. To exercise these rights, contact us using the details in section 1. We may need to verify your identity before responding.
8. Children
Our services are not directed to children. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.
9. Changes to this policy
We may revise this privacy policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new effective date.